Samsung has delayed the launch of its new $2,000 folding phone until ‘at least next month’ after issues with broken display, report claims.
Fans who were expecting the latest Samsung Phones are sure to be disappointed with the news that the Tech-Giant will be delaying the release of the much anticipated folding phones.
The Galaxy release date, which was planned for April the 26 is said to be delayed till ‘At least next month’ after repeated issues with the phone’s display, according to the Wall Street Journal.
The Korean tech giant had also delayed a Galaxy Fold launch event scheduled in China on April 24th.
The new launch date is said to be made public in the coming weeks, according to the Journal.
Last week, journalists who received review units ahead of the Fold launch reported experiencing issues with the interior screen.
The issues could stem from the hinge causing too much pressure on the screen, the Journal said.
Samsung responded to the complaints by saying the issue was limited to a small subset of Galaxy Folds.
‘A limited number of Galaxy Fold samples were provided to media for review,’ the company said.
‘We have received reports regarding the main display on samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.’
After just one or two days of use, users said the display began to flicker and turn black before becoming completely unusable.
Some said they had removed a protective layer on the screen that was supposed to stay on.
Meanwhile, others said they didn’t remove the protective film, but the device still stopped working.
A warning on the Galaxy Fold packaging instructs users not to remove the protective layer, according to a photo posted by T-Mobile Senior Product Manager Desmond Smith.
‘The main screen includes a special protective layer,’ it reads. ‘Peeling off the protective layer or using any adhesives on the main screen, such as screen protectors or stickers, may cause damage.’
Bloomberg reporter Mark Gurman said his Galaxy Fold started operating abnormally after he removed the film and eventually became unusable.
‘The screen on my Galaxy Fold review unit is completely broken and unusuable just two days in,’ – Mark Gruman
The issues raise questions about whether or not the Galaxy Fold can withstand normal use.
Pre-orders opened for the device last month on Samsung’s website, but the device will also be available through Best Buy, AT&T, T-Mobile and Samsung stores in the U.S.
Prior to the Fold’s release, Samsung reportedly tested the phone’s folding mechanism more than 200,000 times, claiming it passed the threshold for durability.
Speculation about problems with the Galaxy Fold’s design first arose last month.